Customer Experience

Compliments
1
Suggestions
2
Complaints
5

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Reviews For La Scala Pronto | Average Rating:

  • by Eric Williford on 06/07/2021
  • Rating:2 Star Rating: Below Average
  • I had the jumbo lump crab cakes and I was not impressed. More fillers and little crab for 18 dollars. The sides were great and seasoned well. I will give them a COVID pass this time because i was told by a good friend (a customer of over 5 years)the crab cakes are usually better.
  • by Joanna Ma on 05/14/2021
  • Rating:3 Star Rating: Average
  • Love their pizza but very poor customer service and website for ordering. They offer whole wheat pizza crust on their website as an option but then they say it's "not something they offer". Resulted in a major delay in the order as well. Customer service was not apologetic or understanding about the issue.
  • by Hayley Wieland on 08/16/2021
  • Rating:3 Star Rating: Average
  • This restaurant does not comply with covid precautions, so be aware of that if you go in person. Of the five employees there, only two were wearing masks -- if you count having a mask under your nose and half covering your mouth as wearing it. (Kind of stunning that wearing a mask properly seems to be too complicated for some to grasp). Picked up pizza and a calzone. The pizza was good, but the calzone was super soggy.
  • by Sarah R Driscoll on 08/28/2020
  • Rating:1 Star Rating: Poor
  • Update (8/28/20): We are VERY loyal customers, and order AT LEAST once a week. Since this location is only a few blocks down from us (walking distance), we typically tip $4.00 as a flat rate on orders circa $30-$40 (which includes a delivery charge). The last few times we’ve ordered, the driver has held the receipt to my boyfriend’s face and complained about our tip. He asked, “Do you want to do my job?” So, I think we’re done here... *We would typically tip more, but we lost our jobs due to COVID-19. Be decent. Update (8/28/19): They always forget condiments with delivery orders. Just ordered Rigatoni Vodka with Chicken! It was sooooo good and sooooo filling. The timer originally said it would take about an hour on GrubHub, but my order came in just over 30 minutes. They also sent a free, freshly baked garlic roll with it. That was great as well! I will definitely be back soon.
  • by Stacey Outlaw on 05/15/2021
  • Rating:1 Star Rating: Poor
  • My first and last time going here! The customer service is terrible! I was in line with 3 other customers when another customer walked right up to the counter (without waiting in line) and the counter rep took his order. I ordered a slice of pizza and a pasta platter. The pizza received was partially warmed and tasted horrible. Overall just a bad experience they definitely need a better counter rep or she needs to be re-trained.